FAQ

Our Playables

Are your playables non toxic?

They sure are! We wanted everything to be taste-safe. Our playables are not meant to be consumed but rest assured that they are safe for little explorers. 


Why does the color transfer from your playables?

Our playables are natural products made from food safe ingredients.This can result in some colour transfer occurring. We recommend that you play with dry hands. 


Why do some of your playables smell like vinegar?

It was very important to us that our playables be child safe. In order to help the color set vinegar is used. We rinse our products thoroughly but some vinegar smell may remain. The smell will diminish as you play. 


Shipping

Do you ship internationally?

We ship within Canada and the United States. Just be sure to choose our .ca or .com site and correct currency for best pricing and quickest delivery!

 

How long will it take to get my box?

If we could get them to you yesterday, we would!  Your order will be shipped as quickly as humanly possible after it is placed. Unfortunately, due to the impact of Covid and national labor shortages, delivery services are all struggling. We will do our very best to get your box to you as quickly as possible and help you track it and follow up with any/all issues. If you are local we will deliver that beautiful box ourselves!



Our Boxes

Why does my box contents not look exactly like what is on your website?

We promise to never bait and switch! We have tried really hard to make sure our website pictures reflect exactly what you are getting. But please remember, we have chosen, by design, to mix up colors and offer a random selection of items. You will always receive what we say...it just may be orange in the picture and green in your box, or it may be a banana in the picture and you receive an apple! This approach has allowed us to offer you more content and encourages kids to think differently. 

 

I missed out on one of your boxes, will you be offering them again?

One thing we are committed to is offering a product that we feel good about. We painstakingly go over every single item in each themed box. (ie. We literally spent hours deciding what beads should go in our Savanna Box.) So, once we sell out of a box, that means we have used every single item we have ordered and will be moving on to the next unique and fun packed idea. But! That being said, we have always had the intention of bringing back fan favorites so again, get on our mailing list and let us know what you want!

 

Do you offer a subscription service? 

We sure hope to! But, that is up to you! If you like what we are doing, let your friends know. We have big plans for limited edition boxes, monthly subscription boxes and eventually boxes for the under 3 age group and teenagers. Be the first to know and get yourself on our mailing list.


Do you take special requests? 

Sure do! Want a special note included? Need the cost of the box to be hidden for the recipient? We’ve got you covered! Feel strongly about receiving a certain color item in your box (remember, part of what we offer is a chance to explore all textures, colors and shapes so the color of most of our items is randomly chosen). Don’t worry, we can help, just send us a note and we will let you know what colors are available and do our best to fill your request. 


Do you ever accept box suggestion themes?

Yes!  We make these boxes for you! And although our kids have provided us with a list of approximately 100 themes they'd like to see, we want you to have a say too! Reach out any time with your suggestions through email at oriana@fairandsquarekids.ca.